POLICIES

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NOTE: ALL ORDERS WILL HAVE SHIPPING ADD AFTER ORDER IS RECEIVED SO THE CORRECT SHIPPING COST CAN BE ADDED unless it is specified in description of the item that shipping is Included.

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NOTE: Corrected invoice will be e-mailed because the cart does not recognize the difference price

options on some items.     The corrected invoice will have the correct prices, quantities on hand, shipping

and payment options.   This way may be slow, but the security of your order is top priority for us.

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You may order by the following ways.

1.         By e-mail (SHOPPING CART) or by e-mail -   jimandjohn@jjlrocksandminerals.com

2.         By mail J.J. & L. Rocks and Minerals

P.O. Box 68

Hickman, NE   68372

3.         All information received is held in the strictest of confidence, and our web site is secure.   We are VISA Secure and use secure certificates from Instant SSL.   If you have question you can e-mail us at   jimandjohn@jjlrocksandminerals.com we are here to help you.

4.         Illustrations of mountings are not shown in actual size and stones are not included.   Mountings quantities may be   limited to quantities on hand.    

5.         Pewter items may vary from illustration pictures due to availability from manufactor and what we have on hand.   If   changes in item happen we will notify you of the changes.     Order of 12 pieces or more will receive a 10% discount.

6.         Nebraska sales tax will be added for Nebraska residents,   other use taxes in other states are the responsibility of the buyer to pay.     Sales Tax shall be charged unless we are furnished a tax I.D. number.   Contact us for Nebraska Sales Tax Certificate that has to be on file with us.

7.         All prices are subject to change without notice!   If a substantial price increase occurs, we will notify you before shipment.   Price request quotations before shipment can be made by use of contact us page.

8.   ALL ORDERS WILL HAVE SHIPPING ADD AFTER ORDER IS RECEIVED SO THE CORRECT SHIPPING COST CAN BE ADDED unless it is specified in description of the item that shipping is included.     YOU WILL RECEIVE AN INVOICE WITH THE CORRECT TOTAL CHARGES.

       

NOTE: Corrected invoice will be e-mailed because the cart does not recognize the difference price

options on some items.     The corrected invoice will have the correct prices, quantities on hand, shipping

and payment options.   This way may be slow, but the security of your order is top priority for us.

 

9.         We carry many other items that are not listed on our web site.   Please use contact us about your needs and we will try to supply your needs via e-mail.

PAYMENTS:

Personal/business checks are accepted as well as MasterCard, VISA, money orders,   and PayPal.   If payment is by checks there will be hold on the order until checks clear.   On VISA or Master Charge   charges of   less than $25.00 a $2.00 fee will be added.   We do not accept   orders from outside of the continental 48 states of the U.S. at this time.    

Please e-mail   jimandjohn@jjlrocksandminerals.com   for details.   Returned checks are subject to a $25.00 fee.

If paying by VISA or Master Charge please include:       1. Charge number:

                                                                                                                                                                      2. Expiration Date:

                                                                                                                                                                      3. Name on Card:

                                                                                                                                                                      4. Security pin:

When paying by VISA or Master Charge we can receive the above information by phone if you do not want to use the e-mail option.   This way may be slow, but the security of your order is top priority for us.

If Paying by PayPal please include: 1. PayPal e-mail information so we can send payment request to you.

SHIPPING:

Orders are generally shipped out within 48 hours.   We ship via UPS and Fedex for Home Delivery(   Standard Ground Service), Next Day, Second Day or Three Day. And USPS Priority Mail.   Ask for additional shipping methods.   The USPS Priority Mail is our preferred method of   shipping but will choose the most economical method or your preferred delivery.

FedEx Shipping Regulations:

We must have your street address.   They cannot deliver to a Post Office Box.

70 lbs. weight limit on Home Delivery.

Maximum size per package 130 inches in combined length and girth. (Length not to exceed 108 inches).

C.O.D. Fee is $8.00

Insurance: $.50 on orders under $100.00 and $.75 for each @100.00 more there after.

 

USPS

To calculate postage please us the following link. http://www.usps.com/tools/calculatepostage/welcome.htm?from=global&page=0061calculatepostage  

For most orders we can use priority mail and priority flat rate boxes in which items up to 25 pounds can be shipped   if   the can fit in the flat rate boxes.

UPS

UPS has established specific weight and size limits for the packages that you send with all UPS services. The restrictions below only pertain to individual packages. There are no limits to the total weight of your shipment or the total number of packages in your shipment. Shipments larger than the limits listed below will require the use of our UPS Freight Service.

  Packages can be up to 150 lbs (70 kg)

  Packages can be up to 165 inches (419 cm) in length and girth combined

  Packages can be up to 108 inches (270 cm) in length

  Packages that weigh more than 70 lbs (31.5 kg, 25 kg within the EU) require a special heavy-package label and will be subject to an Additional Handling Charge. Find details about how to ship oversized packages.

  Packages with a large size-to-weight ratio require special pricing and dimensional weight calculations. Find details about how to determine dimensional weight.

Note: Packages that exceed UPS weight and size limits are subject to an Over Maximum Limits charge.

The limits listed above apply to most packages and destinations, but there are some variance because of different local restrictions in some countries

 

MINIMUM ORDERS:

We have a $25.00 minimum order (not including shipping and handling charges).   Orders less than $25.00 are charged a $5.00 small order fee.

 

Back Orders:

At times an item may be out of stock and may be back ordered .   We will advise you of the status of   the out of stock item and it will not be charged until time of shipment.     Items that may have been back ordered under $5.00 will not be back ordered.   Shipping cost will be added to all back orders

 

Damaged shipment:

If an item or order that is damaged in transit, you must contact the delivering carrier and then notify us so we can file a claim.   Save all cartons and packaging material until inspection of damage is made by the carrier.

 

RETURNS

Please us contact us for a return authorization number and instructions.     All items should be free of defects in material and workmanship, items to be returned must be within 10 days.   If upon examination, the product is found to be defective, it should be returned with a brief explanation of the defect, it will be replaced or credited. All materials or product must   be in original state (unused   or unprocessed).     Please be advised on cut stones and rough stone there is no such thing as a flaw free stone, mother nature is not perfect.   Cabochons and rough must be returned by lot, no high grading.   Merchandise cannot be returned for a credit unless it is plainly defective or obviously not as ordered.   Enclose a copy of   the invoice and reason for return.   There will be a 10% restocking charge on merchandise returned after 30 days from date of invoice.   NO RETURNS AFTER 60 Days.

 

NOTE: ALL ORDERS WILL HAVE SHIPPING ADDED AFTER ORDER IS RECEIVED SO THE CORRECT SHIPPING COST CAN BE ADDED unless it is specified in description of the item that shipping is included.

Please read our polices page.

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